Help, Support and Information
Please read through our FAQ before emailing us. Your question is most likely already answered here. If our FAQ doesn't help you out, please use the contact form at the bottom of this page.

Billing Support
If you have any questions regarding  your billing, such as wanting to cancel, please use the links below.  If you have forgotten which biller you used to signup, please take a look at your card statement as this will indicate the name of the billing company your transaction went through.

If you signed up through CCBILL click here

If you signed up through SegPay click here

If you signed up through Epoch click here

If you signed up though NetCash click here



Member Login Problems
When you sign up, you will be sent an email with your login and billing information. Please be aware this may have ended up in your spam/junk folder, so check in there if you cannot locate it.
We suggest using the copy/paste feature to enter your username and password to avoid typing errors. You must also enter an 'image' word on the login screen just below your username and password.  Passwords are protected by Strongbox and if you make too many failed attempts when logging in, your password will be temporarily suspended.
If that happens, just wait a few hours or contact us via email and we will reset your password as quickly as possible.

Site & Browser Issues
Urban Brits is optimized for Mozilla Firefox, however should run perfectly in any recent version of Internet Explorer. One requirement that may prevent you from viewing our site correctly is Adobe Flash Player. Your browser should prompt you to download this if you do not have it.
If however you are not prompted to download a more recent version of Adobe Flash Player then you can download it manually at the following URL:

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BUIGP




Help For Mac Users
We do offer QuickTime movies for all our Mac users, however there is another option for you! We advise that you download a utility called Flip4Mac. This software is a completely free download from Microsoft’s website and it actually allows you to play Windows Media files in your QuickTime player. You can download it for free at the following URL :

http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx



Help With Video Problems
We are always upgrading our servers and hardware to ensure we provide the fastest possible service we can for our members. A lot of issues could be caused by the speed of your internet. We offer a smaller and larger version of all our videos. We do this so all of our members can download a video file suited to their connection speed. If you really are having severe problems with downloading however, please contact us so we can assist you.

If you are streaming videos in Flash, QuickTime or Windows Media from within our member’s area and you have having issues here is a tip. Our movies are very high quality, and because of this it takes time to download and stream them. Pause the player for a few minutes; wait for it to buffer and then click play again. This should solve your problem. Remember, you can download the full moves to your hard drive if you wish.

If you notice that downloads are running slow at some points of the day more than others, then we do apologise for this. We run a very popular site and do have traffic spikes. We are constantly trying to upgrade to combat this! If you do have persistent problems please contact us as this may not be the cause.



Site Updates
We currently update our site once a week. Members get a new photoset, and a new video. We never miss an update! We often add bonus updates also just as an extra! Don’t forget that we also give you access to 5 other sites that also get weekly updates, giving you 5 more brand new movies a month to watch, and also don’t forget the 150+ new DVD movies you get from our DVD area also, every month!

You will always have something fresh to watch at Urban Brits! That’s a promise!

None of our videos are in anyway protected with DRM or similar technology. Once you download our videos they are yours forever whether you cancel your membership or not.